Captain Carroll Mays
The primary function of the Administration Bureau is to support the department’s Public Relations Unit, Personnel Services/Budget and Compliance Unit, and the Alarm Unit.
- Alarm Unit
The use of burglary alarm systems has substantially increased. Salt Lake City police officers responding to these alarms have found them to be 99% false. This false alarm rate has resulted in an overwhelming burden on law enforcement.
December 1, 2000, a new alarm ordinance took effect in Salt Lake City. A private security guard should now be responding to your burglar alarm. Responding to your alarm for the protection of your property will be their priority. They will determine if a police officer is required. The Salt Lake City Police Department will be involved in an on-going training effort involving all areas of alarm response with private guard companies licensed with the State of Utah.
The alarm ordinance still allows fines for those that misuse their alarm systems. Please make sure you are familiar with your alarm system and have regular maintenance.
Robbery, panic and duress alarms will remain a high priority and will be responded to by Salt Lake City police officers.
We believe this approach will form a healthy cooperation between the police department, the alarm industry and private guard services to provide Salt Lake City citizens with a faster, more efficient alarm response.
Salt Lake City Police Department provides a large variety of crime prevention programs. We will do a personalized security survey of your home or business. If you have any questions or would like to make an appointment with the Alarm Unit, please call us at (801) 799-3113.
- Salt Lake City Alarm Permit Application
- Multiple Cities Endorse Verified Response
- Verified Response Summary
Still have questions? Contact Us
Salt Lake City Police Department Alarm Unit
475 South 300 East, Salt Lake City, UT 84111
Telephone: (801) 799-3113 | Fax: (801) 799-3325
Email an Alarm Specialist
Highlights of the Salt Lake City Corporation Alarm Ordinance 5.08
Effective December 1, 2000
- 5.08.045 – Alarm companies are required to be licensed under the provisions of the Utah Burglar Alarm Security and Licensing Act, Sections 58-55-102
- 5.08.065 - Alarm permits are required prior to the operation of an alarm system. There shall be no charge for the permit and it does not expire until a change in ownership of the system occurs.
- 5.08.095 – Section A. A private guard responder shall confirm an attempted or actual criminal event at the alarm site before a police officer will be dispatched. Wholesale or retail firearms businesses are exempt from this requirement.
- 5.08.095 – Section B. $150.00 penalty charged to a monitoring company for each request for police response from a duress, panic or holdup alarm where no valid alarm user permit is provided to police communications.
- 5.08.095 – Section C. False information given to police shall result in a Class B Misdemeanor
- 5.08.095 – Section D. False duress, panic or hold up alarms which are determined to be false shall result in an assessment of a $100 penalty for the first, $150 for the second, $250 for the third, $350 for the fourth, and $450 for the fifth within a 365 day calendar.
- 5.08.095 – Section F. The False Alarm Prevention Course is offered on a regular basis. Citizens attending this course will be issued a certificate worth the dismissal of one false alarm penalty.
- 5.08.190 - Section E. It is the responsibility of the alarm business and technician to prevent false alarms during installation, system repairs, or system service. Proper notification shall be made to monitoring company that the system is in a test mode to avoid dispatching of law enforcement. Violation of this section shall result in a civil penalty of $150 per incident against the company employing the technician.
- 5.08.200 - Automatic dialing devices, which automatically dial the police, are unlawful.
- 5.08.230 – Appeal Procedures Any alarm user shall have ten (10) business days from the date of the city’s written notice of a penalty assessment under this chapter to request in writing an appeal hearing. The filing of an appeal with the alarm administrator shall stay the assessment of additional penalties for that violation until the hearing officer makes a final decision. The burden to prove any matter shall be upon the person raising such matter. It shall not be a defense to any penalty assessment that: (1) the false alarms were the result of faulty or malfunctioning equipment; (2) the false alarms were caused by electrical surges, or (3) the false alarms were caused by the fault of another person during non-criminal incidents. The hearing officer shall render a decision within 10 days after the appeal hearing is concluded. Following issuance of such decision, additional penalty assessments shall accrue until paid, as provided in this chapter.
- Crisis Intervention Team (CIT)
Crisis Intervention Teams (CIT) include specially-trained law enforcement officers. These officers are trained in tactics to effectively deal with a situation involving a person experiencing a mental health crisis.
This program is a statewide program that builds strong working partnerships between law enforcement agencies and the mental health resources they utilize. These partnerships bring law enforcement and mental health services together instead of working independently on mental health issues.
- Personnel Services/Budget and Compliance Unit
The department’s personnel service clientele include department employees, Salt Lake City administration and City Council. Also included are vendors who do business with the department, as well as multiple outside federal, state and local municipalities.
Services provided to those clients include annual budget preparation and monthly financial status reporting on multiple funds within the department, as well as federal/state grant status reports. All traditional accounting functions are provided and include purchasing, accounts payable, accounts receivable, deposits, related training/travel advances and reconciliations.
Administrative personnel work closely with other city departments to provide support on inventory management/control, payroll, facility services, fleet services, stores ordering, police chaplain training, recruitment and other special projects as assigned.
They also work in conjunction with city assigned human resource consultants and associates to provide all traditional human resource needs, including civil service processes for applicant recruiting, testing, backgrounds and hiring. These human resource professionals work closely with department employees on interpretation of multiple union and working agreements, including all federal employment benefit programs.
- Public Relations Unit
With their proficiency at data entry, the Records Unit is commonly misperceived as a filing and data entry unit only. However, with the ever-changing technology of communication and the Records Management System, the unit’s skill and expertise in handling that information is an important resource.
Records are a vital part of the police department in many ways:
- For the patrol officer out in the field who runs a name or vehicle in the Records Management System (RMS) to see if there are any cases linked to that person or vehicle.
- For the detective who reviews the case that has been assigned to them and then will check the RMS for additional information about the person(s) or vehicle(s) involved in the case.
- For the city prosecutor who accesses the case in preparation for court.
- For the justice court that receives RMS information regarding citations.
- For the citizen who had their vehicle impounded and thought it was stolen.
- For the victim of a crime who would like a copy of their case.
The Records Unit is a key component of the police department and assists every division in one way or another. It is complete, accurate and timely record keeping that facilitates the work of a host of law enforcement partners, including courts, Adult Probation & Parole, Federal Probation, Division of Child & Family Services, the District Attorney, City Prosecutors, and, especially, the detectives and officers on patrol.
Questions? Contact Us!
Non-Emergency: (801) 799-3000
Supervisor: (801) 799-3554
Fax: (801) 799-4180